Privacy Policy
At Qbet Casino we recognise that trust is fundamental to the enjoyment of online gaming and are therefore committed to handling all personal information with the utmost care, transparency and respect for individual rights.
Information We Collect
We gather only the data necessary to deliver, improve and secure our services. This includes information provided directly by you during registration, account verification and ongoing use of the platform.
Personal Data
Personal details such as your full name, date of birth, residential address, email address, telephone number and payment information may be collected. We also require certain identity documents to comply with regulatory obligations relating to age verification, anti-money laundering and responsible gambling requirements.
Usage and Technical Data
During your visits we automatically record technical information including your IP address, browser type, device identifiers, pages visited, time spent on each page and interaction data. Location data may be collected where relevant for licensing and regulatory compliance.
How We Use Your Information
Your data enables us to create and manage your account, process deposits and withdrawals, provide customer support, personalise your gaming experience and send important service communications. We also use the information to improve our platform, conduct research, prevent fraud, meet legal obligations and, where you have given consent, to inform you about promotions and new features that may interest you.
Sharing and Disclosure
We do not sell your personal data to third parties. Information may be shared with trusted service providers who assist in operating the website, including payment processors, identity verification agencies, hosting providers and marketing partners. All such parties are contractually bound to maintain confidentiality and security.
Disclosure may also occur where required by law, court order or regulatory authority, particularly in connection with licensing conditions, anti-money laundering investigations or responsible gambling programmes.
Cookies and Tracking Technologies
Cookies and similar technologies are used to enhance functionality, analyse performance and deliver relevant content. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the quality of your experience on the site. Our use of cookies is limited to what is strictly necessary for the provision of the gaming service and for analytical purposes that support continual improvement.
Data Security
We maintain appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse or disclosure. These include encryption of sensitive data, secure servers, regular security assessments and strict access controls. While no system can guarantee complete security, we continuously review our safeguards to ensure they remain robust.
Your Rights
You have the right to access the personal data we hold about you, to request rectification of inaccurate information, and in certain circumstances to request erasure, restriction of processing or data portability. You may also withdraw consent previously given and object to processing based on legitimate interests. To exercise any of these rights, please contact our customer support team. We will respond within statutory timeframes and may request proof of identity before actioning your request.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once data is no longer required it is securely deleted or anonymised.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your data, please reach out to our support team via live chat or by emailing our designated privacy address. We are committed to resolving any issues promptly and transparently.
This Privacy Policy was last updated on 15 March 2025.